Empresa multinacional do ramo de tecnologia, está contratando profissional para o cargo de Gerente Técnico para gerenciar equipe de técnicos de suporte, gerenciar processo de implementação em clientes e desenvolver estratégias de vendas de serviços e negociações com clientes ativos e potenciais. Função: gerenciar equipe de técnicos de suporte, coordenar os serviços prestados aos clientes [...]

Descrição

Trabalhar no time de suporte da Dell, prestando auxílio a clientes via telefone da nossa linha Client (voltada para desktops e notebooks);
Proporcionar aos clientes o suporte técnico de nível avançado de Desktop da Dell, sugerindo recomendações para solucionar problemas complexos de sistema e software;
Ser responsável por todo o atendimento do cliente até o [...]

Description
Sales Support Specialist
Sales Operations is looking for strong Bi-lingual (Spanish) candidates with good communication skills, a strong knowledge of our current sales processes and awareness and developed organizational discipline.  The sales operations candidate will responsible for interacting with multiple organizations, researching issues and driving resolution for Marketing related content.  The Roles and Responsibilities include:

Manage Marketing Remedy queue for both Latin America [...]

Responsibilities include:  
Project management:

Lead regional projects and partner with other orgs to complete regional tasks
Act as POC for the region for new AFS and GSS projects
Work with LA HRLT to determine priorities and allocate resources to the regional initiates
Act as PMO for the LAI project, keeping status of all regional critical initiatives, [...]

Descrição

Broaden Line of Business engagement with the region by facilitating regular regional Ops reviews with the LOB, and planning regional visits by LOB to gather competitive information and improve relationships.
Represent the LOB in the region by meeting with customers, attending customer events and trade shows as needed.
Represent the region in the LOB, by acting as [...]

Descrição

Collects/analyzes data and makes presentations to the senior management team.
Identifies opportunities for operational improvements.
Greater autonomy in determining appropriate courses of action based on various factors from segment and financial groups.
Provides recommendations to assist the organization in achieving short-term financial goals. ·   Greater in depth knowledge of Dell products and processes.
Works on [...]

Descrição

Act as a site liaison between sales reps and managers at consumer sales sites and the Global Business Solutions (GBS) sales tools team in Round Rock
Escalation contact of support issues impacting consumer sales sites
Profile management granting access to new version of IDD during roll-out
Troubleshooting and issue resolution
Assist deployment team with site readiness, business readiness, and application [...]

This role is viewed as a trusted technical advisor to the customer using their in-depth knowledge of Dell’s Storage solutions, products and services to help customers formulate a strategy and direction.

Utilizes strategic probing to identify, evaluate, and recommend alternative business solutions.
Analyzes multiple market factors to both anticipate/identify customer problems/needs and recommends appropriate solution.
Effectively [...]

People manager responsible for ensuring Dell’s products and services are sold to specified customer segments (via telephone, web, or e-mail).
Motivates and drives the inside sales organization to meet or exceed all performance objectives through effective management of frontline sales managers and resources.

Focuses on delivering a positive customer experience according to Dell standards.
May be responsible for [...]

Profissional com perfil Técnico/Comercial para a área de pré-venda técnica, dimensionando sistemas complexos como Servidores, Unidades de Armazenamento e Backup.
Será responsável por compreender as necessidades do cliente e projetar uma solução envolvendo hardware, software e serviços. A composição de propostas e o contato com o cliente também serão suas responsabilidades.
Qualificações

5 anos ou mais em [...]